Privacy Policy

Information we collect

Information you give us. When you call, email, request a callback, or book an appointment, we may collect your name, phone number, email address, and any details you choose to share (for example, the help you are looking for) so we can assist you with your Medicare options.

Information collected automatically. Like most websites, our hosting and security providers may automatically record basic technical information such as your IP address, browser type, and the pages you visit. We do not use this to personally identify you, and we do not run advertising trackers on this site.

How we use your information

We use your information to respond to you, to help you understand, compare, and enroll in the Medicare plans we offer, to provide ongoing service, to operate and secure our website, and to comply with our legal and regulatory obligations as a licensed insurance agency.

Communications and your consent

When you provide your phone number or email and ask us to contact you, you consent to be contacted by phone call, text message, or email about Medicare plan options. Message and data rates may apply, and consent is never a condition of purchasing any product. You can opt out of communications at any time by telling us, replying STOP to a text, or contacting us using the details below.

How we share your information

We do not sell or rent your information. We do not share your information with other marketing organizations without your express written consent.

We share information only as needed to help you and run our business: with insurance carriers and enrollment platforms when you choose to apply for a plan; with trusted service providers who operate our website and communications on our behalf (such as website hosting, spam protection, email delivery, and appointment scheduling), who are permitted to use it only to provide those services; and when required by law, regulation, or to protect our legal rights.

Cookies and similar technologies

Our website uses a small number of cookies and similar technologies that are necessary for the site to work and to protect our forms from spam and abuse (for example, a bot-protection service). We do not use advertising or cross-site tracking cookies. Most browsers let you control or block cookies in their settings.

How long we keep it

We keep your information only as long as needed to assist you and to meet our legal, tax, and regulatory record-keeping obligations, after which we securely delete or de-identify it.

How we protect it

This website is served securely over HTTPS, we use reputable service providers, and we limit access to your information to what is needed to assist you. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your information.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, reach out using the details below and we will respond as required by applicable law.

Children's privacy

Our services are intended for adults considering Medicare coverage. This website is not directed to children, and we do not knowingly collect information from children.

Other websites

Our site may link to government and other third-party websites (such as Medicare.gov) for your convenience. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

Government affiliation

We are a private, independent insurance agency. We are not connected with or endorsed by the U.S. government or the federal Medicare program.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website after a change means you accept the updated policy.

Contact us

Questions or requests about your information? Reach Charlotte Polanco at [email protected] or (407) 476-8481.

Senior Health Plan Solutions, LLC · 1317 Edgewater Dr, Suite 5304, Orlando, FL 32804 · FL DFS Agency License L136873